Privacy Policy

Last updated: [1 January 2024]

Welcome to EVERGREEN LEAVES! We have been specializing in herbal teas, nutritional supplements, and healthcare equipment since its establishment. All our products are made from natural ingredients and are tested for quality and safety.

This Privacy Policy explains how we collect, use, and protect the personal information of our customers when you visit our website, place an order, or otherwise interact with us. It also explains your rights and choices regarding your personal information and how you can contact us if you have any questions or concerns.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

What Personal Information Do We Collect?

We collect personal information that you provide to us directly or indirectly when you use our website or services. Personal information is any information that can be used to identify you or that we can link to you. The types of personal information we collect include:

Contact information, such as your name, email, phone number, and address.
Account information, such as your username, password, and preferences.
Order information, such as the products you purchase, the quantity, the price, the shipping and billing details, and the payment method.
Communication information, such as the messages you send or receive from us via email, phone, chat, or social media.
Feedback information, such as the reviews or ratings you leave on our website or social media.
Marketing information, such as your preferences, interests, and behavior regarding our products, services, and promotions.
Technical information, such as your IP address, device type, browser type, operating system, location, and other information collected by cookies and similar technologies.

We do not collect any sensitive personal information, such as health, biometric, or genetic data, unless you voluntarily provide it to us or it is necessary for the purposes of providing our products or services to you.

How Do We Collect Personal Information?

We collect personal information from various sources, such as:

Directly from you, when you provide it to us voluntarily, such as when you register an account, place an order, contact us, or participate in our surveys, contests, or promotions.
Automatically from you, when you use our website or services, such as when you browse our products, view our pages, click on our links, or interact with our features. We use cookies and similar technologies to collect this information. You can learn more about how we use cookies in our Cookie Policy.
From third parties, such as our service providers, partners, affiliates, or other sources that provide us with information about you or your activities, such as payment processors, shipping carriers, analytics providers, social media platforms, or public databases.

We only collect personal information that is necessary for the purposes of providing our products or services to you, or for the purposes of complying with our legal obligations, or for the purposes of pursuing our legitimate interests, such as improving our website, enhancing our customer experience, or marketing our products or services.

How Do We Use Personal Information?

We use personal information for various purposes, such as:

To provide our products or services to you, such as to process your orders, deliver your products, communicate with you, respond to your inquiries, or resolve your issues.
To improve our products or services, such as to analyze your feedback, monitor our performance, conduct research and development, or test new features or functionalities.
To personalize your experience, such as to tailor our content, offers, or recommendations to your preferences, interests, or behavior.
To market our products or services, such as to send you newsletters, coupons, discounts, or other promotional materials, or to display relevant ads to you on our website or other platforms.
To protect our rights or interests, such as to enforce our terms and conditions, prevent fraud, secure our website, or comply with our legal obligations.

We will not use your personal information for any purposes that are incompatible with the purposes for which we collected it, unless we obtain your consent or we are required or permitted by law.

How Do We Protect Personal Information?

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. These measures include:

Using encryption, firewalls, and other security technologies to safeguard your personal information in transit and at rest.
Limiting access to your personal information to our employees, contractors, and service providers who need it to perform their duties and who are bound by confidentiality agreements.
Implementing data retention policies and procedures to ensure that we only keep your personal information for as long as necessary for the purposes for which we collected it or as required by law.
Conducting regular audits and reviews to monitor and verify our compliance with our privacy policies and practices.

However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information. You are responsible for maintaining the security of your account and password, and for notifying us immediately of any unauthorized or suspicious activity on your account.

How Do We Share Personal Information?

We may share your personal information with third parties in certain circumstances, such as:

With our service providers, partners, or affiliates, who help us provide our products or services to you, such as payment processors, shipping carriers, analytics providers, marketing agencies, or web hosting providers. We only share your personal information with these parties to the extent necessary for them to perform their functions and in accordance with our instructions and agreements.
With your consent or at your direction, such as when you authorize us to share your personal information with a third party for a specific purpose, or when you choose to share your personal information through our website or social media features.
With law enforcement, regulators, or other authorities, when we are required or permitted by law to disclose your personal information, such as to comply with a subpoena, court order, or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
With other parties, in connection with a merger, acquisition, sale, or other business transaction, where we may transfer your personal information to the new entity or the third party involved in the transaction, subject to your consent or as required by law.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes, unless you give us your consent or we are required or permitted by law.

How Do We Respect Your Rights and Choices?

We respect your rights and choices regarding your personal information and how we communicate with you. Depending on the applicable laws and regulations, you may have the right to:

Access your personal information that we hold and request a copy of it.
Correct or update your personal information that is inaccurate or incomplete.
Delete or erase your personal information that we no longer need or that you no longer want us to have.
Transfer your personal information to another party that you choose or that we agree upon.
Object to or restrict our use of your personal information for certain purposes, such as marketing or profiling.
Withdraw your consent to our use of your personal information at any time, if you have given us your consent previously.
Complain to a supervisory authority or a court of law, if you believe that we have violated your privacy rights or the applicable laws and regulations.

To exercise your rights or choices, or to learn more about them, please contact us using the contact details below. We will respond to your request within a reasonable time and in accordance with our legal obligations and our legitimate interests. We may ask you to verify your identity or provide additional information before we can process your request. We may also charge a reasonable fee or refuse your request, if it is excessive, repetitive, or unfounded.

You also have the right to opt-out of receiving marketing communications from us at any time. You can do this by:

Following the unsubscribe link or instructions in the emails or texts that we send you.
Adjusting your account settings or preferences on our website or app.
Contacting us using the contact we provided on our website.